Refund policy

Bora Cards Return Policy

Effective Date: Feb 13, 2025

At Bora Cards, all sales are final. We create limited-edition cards and custom metal cards, and as such, we do not offer returns or exchanges.

All Sales Are Final

• Once a purchase is made through www.bora.cards, it cannot be canceled, returned, or exchanged.

• We encourage customers to carefully review their order before finalizing the purchase

Damaged or Incorrect Items

We only accept claims for items that:

• Arrive damaged during shipping

• Are incorrect due to fulfillment error

If you receive a damaged or incorrect item:

1. Contact us at founder@bora.cards within 7 days of delivery.

2. Include your order number, a description of the issue, and photos of the product and packaging.

3. We will review your claim and, if approved, offer a replacement (if stock is available) or store credit.

Eligibility for Replacement

Replacements are only available if:

• The item was damaged in transit

• The incorrect item was sent

• The claim is made within 7 days of delivery

• Proof (photos) of damage or error is provided

Custom Metal Card Orders

Custom metal cards are made-to-order and cannot be returned, refunded, or exchanged under any circumstances unless damaged upon delivery.

Lost or Stolen Packages

We are not responsible for packages lost or stolen after they are marked as delivered by the shipping carrier.

For extra protection, we recommend using Shop Package Protection.

Questions?

Phone: 509-416-6728

This is Bora. Own the Moment.

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